Generators FAQ

All Hyundai generators and power products are supplied by Hyundai Power Products the trading name of Genpower Ltd, the UK's sole importer for Hyundai power equipment, including petrol generators, diesel generators, petrol water pumps, air compressors and garden machinery.

Shipping

Hyundai Power Products are NOT available for shipment to Northern Ireland. Please contact us for additional shipping costs for postcodes not considered as UK mainland such as the Scottish Highlands and Islands, Outer Hebrides, Isle of Man, Scilly Isles, and Isle of Wight.  

Warranty 

As of 1st February 2020 you no longer need to register your Warranty. Your warranty is in place from the date of purchase - just be sure to keep your proof of purchase somewhere safe because you'll need to show it in the unlikely event that something goes wrong.

All of Hyundai generators & power products are covered by a manufacturer’s warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage. This excludes products or parts of products that are consumables or that become faulty to due to general wear and tear.

In terms of a faulty item being replaced, fixed or refunded for an order received through our website, Cooltech Leisure Ltd is a reseller of Hyundai Power Products and therefore an individual product’s warranty would be subject to the supplier’s terms and conditions and will be maintained by the company of origin.

In case of any issues, we should be contacted initially so as to record and facilitate contact with Hyundai Power Products who will maintain your products individual warranty, however, we are not responsible for any product directly. Please note that generators use petrol and diesel engines, and couriers may not accept oil and fuel so this will need to be drained before units are collected under warranty.

Generators are technical items which are designed to be used by professionals and / or competent individuals. Please ensure you are in a position and have experience of operating and maintaining a unit before purchase.

Please ensure to keep record of regular servicing of generators at the correct intervals to ensure long and reliable service life and to maintain the warranty cover.

Hyundai generators are covered by either their 2-year Standard or 3-year Platinum Warranty. To visit Hyundai Power Products Warranty information page click here

Generator Returns

Please note details relating to returns and refunds for Hyundai Power Products click here

Generator Safety

Petrol generators must never be used inside due to risk of carbon monoxide poisoning. For more information about carbon monoxide safety click here

Please ensure you are fully aware of the danger of operating a generator. To visit Hyundai Power Products safety page, click here.